What is the return policy?

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store. Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

How long does it take to process a refund?

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

What is the policy for late/non-delivery of items ordered online?

Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue. Click here to complete the form with your order-related question(s).

When will my credit card be charged?

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Will I be charged sales tax for online orders?

Local and State sales tax will be collected if your recipient's mailing address is in: Arizona California Colorado

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Position is arguably the most significant advantage in Texas Hold'em. Acting last gives you valuable information about your opponents' actions. Use this information to make informed decisions about your own play. Bluff more frequently from later positions, and be more selective with your hands from early positions.

Omaha Hi/Lo presents a unique challenge: playing for both the high hand and the low hand simultaneously. Understanding the low hand requirements (8 or lower, no pairs) is crucial. Look for opportunities to scoop pots by making both the best high and low hands.

In Short Deck, strong hands reign supreme. Aces and Kings are incredibly powerful, and weaker hands are less likely to improve. Aggressive play is key, as bluffs are less effective. Pay close attention to your opponents' tendencies and adjust your strategy accordingly.

Pot Limit Omaha is a high-variance game with plenty of action. The larger pot sizes allow for aggressive play and creative bluffing. However, it's crucial to be selective with your hands and consider the potential for multiple strong hands to be made. Be wary of chasing draws, as the pot size can quickly escalate.

Texas Hold'em is the most popular poker variation worldwide. Mastering it requires a deep understanding of fundamental concepts like position, hand strength, and pot odds. Start by focusing on basic strategy and gradually incorporate more advanced concepts like bluffing, value betting, and reading your opponents.

Omaha Hi/Lo, or Omaha 8-or-Better, requires a balanced approach. You must consider both the high and low hands simultaneously. Look for opportunities to scoop pots by making both the best high hand and the best low hand (8 or lower). Be mindful of implied odds when chasing draws, as you need to consider the potential value of both the high and low hands.

Short Deck Hold'em, with its 36-card deck, brings a unique dynamic to the table. Hands like Aces and Kings become significantly stronger, while weaker hands lose value. Aggressive play is often rewarded, as bluffs become less frequent due to fewer outs. Focus on strong starting hands and don't be afraid to raise pre-flop and continue betting aggressively post-flop.